Personal Data
Participation in the loyalty program of the Naturhotel Forsthofgut requires the collection, processing, and use of your personal data. This is done solely with your consent and in compliance with data protection and civil law regulations. In this document, we provide information in accordance with Articles 13 and 14 of the General Data Protection Regulation (GDPR) about the details of this processing.
Only personal data necessary for the implementation and management of our loyalty program, or data you voluntarily provide, will be collected.
Responsible for the processing is:
Hotel Forsthofgut GmbH & Co KG, Hütten 2, 5771 Leogang, Austria.
For questions regarding this privacy policy or general data protection concerns at the Naturhotel Forsthofgut, please contact our Data Protection Officer, Christoph Schmuck, at info@forsthofgut.at.
Your data will generally not be shared with third parties unless necessary to fulfill a contract or required by law. Exceptions include data transfers to external advisors or authorities for the assertion or defense of legal claims and to service providers supporting us with the technical provision of the platform. These service providers are contractually bound to strict GDPR regulations and may not use the data for their purposes.
You have the right to request information about your stored personal data, its origin, recipients, and the purpose of processing. Additionally, you have the right to rectification, data portability, objection, restriction of processing, as well as blocking or deletion of incorrect or unlawfully processed data.
If any of your personal data changes, please inform us accordingly.
You may withdraw your consent to the use of your personal data at any time. Requests for access, deletion, rectification, objection, or data portability (where this does not cause disproportionate effort) should be directed to:
Hotel Forsthofgut GmbH & Co KG
Hütten 2, 5771 Leogang, Austria
Tel.: +43 6583 85 61
Email: info@forsthofgut.at
If you believe that the processing of your personal data violates applicable data protection laws or that your data protection rights have been infringed in any other way, you have the right to file a complaint with the competent supervisory authority. In Austria, this is the Data Protection Authority.
Additionally, you have the right to request restriction of processing or the transfer of your data to another controller. If you believe that your data is being processed unlawfully, you may lodge a complaint with the supervisory authority.
Management of Login Data
To use the loyalty program, which is developed and provided by INCERT eTourismus GmbH & Co KG, a user ID (email address) and a password (or a cryptographic hash of the password) are required. Processing of this data is necessary for the execution of the agreement to participate in the loyalty program (Art. 6 (1) b GDPR). Processing will continue until the agreement ends. Data will not be retained longer than necessary to fulfill contractual or legal obligations or to defend against potential liability claims.
Management of “Trees” and Club Levels
“Trees” refer to the bonus points earned through the loyalty program, which can be redeemed for various services. For this, the processing of data related to stays, personal information, and the redemption of “trees” (bonus points) is required to fulfill the agreement to participate (Art. 6 (1) b GDPR). The purpose of processing is to manage the trees/bonus points. Trees/bonus points expire five years after they are earned and are deleted from the associated user account.
Members of the My Forsthofgut Club are categorized into different club levels, which offer tiered benefits for stays at the Naturhotel Forsthofgut. This requires processing data related to stays and personal information. The purpose of this processing is to assign members to a club level within the My Forsthofgut Club. For this categorization, data from stays within the last two years is used, and data older than two years will no longer be considered.
Sending Invitations to Friends
If a member wishes to invite friends to participate in the loyalty program, an email invitation can be sent to the friends through the system. The inviting member is contractually obligated to obtain the friends' consent beforehand. Processing in this case is based on Art. 6 (1) a GDPR. This consent applies only to the sending of the invitation email. Consent is voluntary, and if not granted, the inviting member may share the invitation information themselves via email or other communication channels.
etracker
The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.
The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject tothe strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with the ePrivacyseal data protection seal of approval.
The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.
You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences.
Further information on data protection with etracker can be found here.